Shipping + Returns


 
 

Shipping
Australian orders are shipped via Sendle.com for a flat rate of $9.95 including GST. All orders will be dispatched within 1 working day of receiving your payment. For International orders outside of Australia please email for shipping costs. Local customs charges and fees may also be applied in your country.

 

Returns
If you are unhappy with your purchase you can return your item and receive a full refund. (Only unopened products can be returned). We comply fully with Australian consumer protection laws. If you have any concerns with your order please email us at hello@11-11granola.com.au and we will do our best to rectify the situation. Please be assured our customers always come first.

 

Payment and data security
All payments are made securely via stripe.com interface screen, providing buyer and seller security. We do not receive or see your payment card details. No Paypal account is required, simply input your credit or debit card details as instructed.

Please ensure your email address and delivery address are correct.

 

Customer satisfaction
We value all our customers and welcome your feedback. We aim for excellence in customer service and wish to retail or bulk purchase 11:11 Granola. Please email us at hello@11-11granola.com.au if you have any comments regarding our website, service and the products we sell.